We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
As of now, we’re delivering to the United States only.
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Yes, you can write your business address in your order details if it’s more convenient to you.
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Within 30 days of receiving the parcel, you can ask us for:
Full refunds are not available under the following circumstances:
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Yes, you can! Kindly Contact Us form to discuss the details with us.
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
There’s nothing negative to say. This is by far the best facial cleanser I’ve ever used before. You need barely any to give your skin a nice clean feeling. Doesn’t dry out skin and gets rid of oily skin problems quickly! I highly recommend this to anyone with any skin type!
Actually it’s really good. So far so good
Very good item. Will definitely buy it again. Best charcoal cleaner used until now.
extremely impressed
Works perfectly, but a little pricey for me
Perfect for my skin. I will use this for as long as the product is made. It’s that great for making your skin clear and clean. A+++
Absolutely hands down my favorite face wash of all times. I have had mixed feelings about the rest of Lumins products but this is something I have had nothing but positively raving opinions on. It has great lather and makes your skin feel smooth and clean afterwards.
This is awesome, you can actually feel when it is doing its job.
One of the best face cleaner
Helped clear up some problem patches in the first week of use. The jar is small, but you only need a very small amount to use on your face. Will last a while.
Will not leave your skin feeling dry and tight. Works better then other cleansers I’ve used in the past.
This product left my face feeling refreshed and significantly more vibrant after only a few days of using it. I normally experience “skin purging” when using any new product, but this one seemed to cleanse my skin without causing breakouts or irritation.
my son asked for this while he was overseas and he loves it.
This is a good cleanser. It makes my face feel fresh and clean without drying it out.
Face feels very clean and smooth after using it. Highly recommend it. I will also try their other products soon.
Sheerness and thickness is absolutely perfect!!! A must buy!!
Love this stuff! Makes your face feel really clean
First time in my life using a facial cleanser. After using the product my face feels so refreshed and it smells great. As well as the exfoliating rub, great products are a must have when you're aging.
Been using for a few days now and I already love it. Definitely recommend
Although I've only recently began using Lumin Charcoal cleanser, it is quickly becoming my favorite. My face feels incredibly soft and clean. All of Lumins products have exceeded my expectations.
Great facial cleanser for all skin types.
I like how gentle it is on my skin
This stuff works great. Your face will literally feel extremely clean. It removes all dirt and oil and you only need to use about a dimes amount. Definitely worth the money.
The best thing I spent money on. I love it
Great product! Makes my skin look a lot more fresh and non-dirty. There's definitely a big difference when using this, love i